Refund Policy

The short version

Once a report has been generated and delivered to you, it is not refundable — it is a one-off digital good produced specifically for you and cannot be returned. But if we failed to deliver, or delivered something broken, we will always put that right.

When we will refund you

• We never delivered your report. If you were charged and no report reached you, tell us. We will re-run it, and if it still cannot be produced we refund you in full.
• The report is empty, truncated, or unreadable. A technical failure on our side is our problem. We will regenerate it, or refund you if you would rather not wait.
• You were charged twice for the same report. We refund the duplicate.
• A subscription renewed after you cancelled. We refund the renewal.

In all of these cases, email hello@astroself.org from the address on your account, ideally within 30 days. Refunds go back to your original payment method and typically take 5–10 business days to appear.

When we will not refund you

• You did not agree with the reading, or did not find it useful. Astrological interpretation is subjective; we cannot guarantee you will like what it says.
• You entered the wrong birth details. The chart is calculated from what you submit, and birth time in particular changes the result significantly. Please check before you buy. As a goodwill gesture we will usually regenerate a report once at no charge if you tell us promptly — this is discretionary, not a right.
• You changed your mind after reading the report. See below on withdrawal rights.
• Past months of a subscription. We do not refund transit reports already delivered. Cancel any time and you keep access for the month you have paid for.

Cancelling a subscription

The monthly transit subscription can be cancelled at any time from your dashboard or by emailing us. Cancellation stops the next renewal; it does not refund the current month, and you keep access until that month ends. We do not pro-rate.

If you are in the EU or UK: your right to withdraw

Consumer law in the EU and UK normally gives you 14 days to withdraw from an online purchase. For digital content delivered immediately, that right is lost once delivery begins — but only if you expressly asked us to start straight away and acknowledged that you would lose the right.

That is why the order form asks you to tick a box confirming you want your report generated immediately and that you understand you are giving up the 14-day right. The box is not pre-ticked and the order cannot be placed without it. We record the moment you tick it against your order.

If you would rather keep the 14-day withdrawal period, do not tick the box — contact us instead and we will arrange the purchase manually.

If you bought a report before 29 August 2026, that confirmation was not collected, so your 14-day right of withdrawal was never waived. Email us and we will refund you without argument.

If your report was never generated, delivery never began, and your withdrawal right is intact: you may cancel for a full refund, no reason required.

None of this affects your statutory rights where a report is faulty, not as described, or not supplied at all.

Chargebacks

Please contact us before raising a dispute with your bank. Nearly every problem is faster to fix directly, and we would rather resolve it than argue about it.

Contact

hello@astroself.org, or via our contact page. Quote the email address on your account and, if you have it, the report link.